SUPPORT
We're here to help.
We respond to all messages within 24 hours.
Contact Us
For any questions, issues, or feedback, reach us at support@joinhousecall.com.
Bookings
To cancel or reschedule a booking, open the House Call app, go to your booking, and tap Cancel or Reschedule. If you need help with a completed booking, contact us directly.
Payments & Refunds
All payments are processed securely through Stripe. If you believe you were charged incorrectly or would like to request a refund, email us at support@joinhousecall.com with your booking details and we will review your request promptly.
Account
To update your account information, open the app and go to your profile settings. To delete your account and all associated data, email us at support@joinhousecall.com with the subject line "Delete My Account."
Provider Support
If you are a provider with questions about onboarding, payments, or your account, contact us at support@joinhousecall.com.
Safety
If you have a safety concern about a provider or a booking, contact us immediately at support@joinhousecall.com. We take all safety reports seriously and will respond as quickly as possible.